Job Summary

The Remote Billing Specialist is responsible for the end-to-end billing and invoicing processes, including the calculation and disbursement of real estate agent commissions, management of subscription billing for technology services, and the resolution of billing inquiries. This role requires exceptional attention to detail, a strong understanding of complex billing logic, and proficiency with financial and billing software.

Key Responsibilities

Invoicing and Revenue Management

• Invoice Generation: Generate and distribute accurate and timely invoices for various revenue streams, including:

  • Agent Commissions: Calculate and process agent commission payouts, ensuring compliance with brokerage agreements and transaction closing documents.

  • Subscription Fees: Manage recurring billing cycles for real estate technology platform subscriptions.

  • Service Fees: Bill for one-time or transaction-based services, such as training, marketing packages, or broker fees.

• Data Validation: Review and verify all underlying billing data (sales contracts, service agreements, usage reports) for completeness and accuracy before invoices are issued.

• Payment Processing: Receive, record, and post incoming payments (ACH, wires, credit cards) to the correct customer and GL accounts within the billing system.

Accounts Receivable and Customer Service

• Collections Support: Monitor the Accounts Receivable (AR) aging report, contact customers regarding past-due balances, and support the collections process with professional communication.

• Discrepancy Resolution: Investigate and resolve complex billing inquiries, discrepancies, and disputes promptly and courteously.

• Account Maintenance: Maintain accurate customer and vendor billing information, including updating subscription tiers, payment methods, and contact details.

Compliance and Reporting

• Reconciliation: Assist with month-end and year-end closing processes by reconciling billing summaries, AR balances, and commission liability accounts.

• Reporting: Prepare detailed weekly, monthly, and ad-hoc reports on billing activity, commission payouts, revenue trends, and overdue accounts for management review.

• Process Improvement: Document billing procedures and recommend automation or process enhancements to increase efficiency and billing accuracy.

Qualifications and Skills

Required Qualifications

• Minimum of 2+ years of experience as a Billing Specialist or in an Accounts Receivable role.

• Demonstrated experience with complex or recurring billing (subscription, contract, or commission-based).

• High proficiency in billing/accounting software (e.g., NetSuite, QuickBooks, Stripe Billing, Chargebee) and Microsoft Excel (formulas, pivot tables).

• Excellent numerical aptitude and uncompromising attention to detail.

• Strong verbal and written communication skills for professional client and agent interaction.

Preferred Skills & Knowledge

• Experience in the real estate or technology (SaaS) industry.

• Knowledge of agent commission structures and tax reporting requirements.

• Associate's or Bachelor's degree in Accounting, Finance, or a related field.

  
  

  
  

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