Refund Policy for Harmony Homes LLC

Last Updated: 12/07/2025

1. Introduction

At Harmony Homes LLC ("we," "our," or "us"), we strive to provide exceptional value and service. This Refund Policy outlines the circumstances under which we do, and do not, provide refunds. Please read this policy carefully before using our services.

2. General Principle

Harmony Homes LLC primarily operates as a connected marketplace and information platform. The vast majority of our services for home buyers, sellers, and renters are provided **free of charge**. This includes browsing listings, using our mortgage calculators, and accessing market data.

3. Refund Eligibility for Specific Services

a) Premier Agent Services & Advertising Fees:

*   If you are a real estate professional paying for advertising, lead generation, or a "Premier Agent" profile, fees are typically charged on a recurring monthly basis.

*   You may cancel your subscription at any time. Cancellation will stop future billing, but **we do not provide prorated refunds for the current billing cycle**. You will retain access to the paid services until the end of your current paid period.

b) Harmony Homes Concierge Services:

*   For any premium, paid concierge services (e.g., professional photography, advanced marketing packages for sellers), refunds are evaluated on a case-by-case basis.

*   A full or partial refund may be issued if the service has not yet been initiated or rendered. Once work has begun (e.g., a photographer has been dispatched, a marketing campaign has launched), a refund may not be available, or a cancellation fee may apply.

c) Software as a Service (SaaS) for Professionals:

*   If you subscribe to a premium software tool for brokers or agents, the subscription terms, including cancellation and refund eligibility, will be detailed in your specific service agreement.

4. Non-Refundable Items

The following are strictly **non-refundable**:

*   MLS Data Fees: Any fees passed through from a Multiple Listing Service (MLS).

*   Third-Party Costs: Fees for services fulfilled by third parties (e.g., credit report fees, home inspection bookings, mortgage application fees) are subject to the refund policies of those specific providers. Harmony Homes LLC cannot refund these amounts.

*   Agent Commissions: Real estate agent commissions are negotiated and contracted directly between the consumer and the agent/brokerage. Any dispute or request for a refund of commissions must be directed to the managing broker of the involved real estate company.

5. How to Request a Refund

If you believe you are eligible for a refund under this policy, please contact us within 30 days of the original charge.

Contact Information:

*   Email: payments@harmonyhomesllc.com 

*   Phone: [Your Phone Number]

*   Mailing Address: 6060 N Central Expy, Suite 500, Dallas Texas 75206

Please include in your request:

*   Your full name

*   The email address associated with your account

*   The date of the charge

*   The reason for your refund request

We will review your request and notify you of our decision within a reasonable period.

6. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

7. Contact Us

If you have any questions about this Refund Policy, please contact us:

*   Email: support@harmonyhomesllc.com

*   Phone: [Your Phone Number]

*   Address: 6060 N Central Expy, Suite 500, Dallas Texas 75206

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Key Takeaways & Why This Policy Works:

*   Manages Expectations: It immediately states that most services are free, setting the right expectation.

*   Clear and Specific: It breaks down different potential paid services (advertising, concierge, SaaS) with clear rules for each.

*   Legally Protective: It explicitly lists non-refundable items, especially third-party fees and agent commissions, which are the most common sources of confusion.

*   Provides a Path Forward: It gives users clear instructions on how to request a refund and what information to provide.

*   Professional Tone: It is firm but fair, protecting your business while treating customers with respect.

Recommendation: You should have this policy (or a customized version of it) linked in your website's footer, typically near the Terms of Use and Privacy Policy.