Job Summary

Harmony Homes LLC is seeking a highly motivated and articulate Remote Real Estate Appointment Setter/Showing Coordinator to manage the crucial first stages of our client journey. This role involves promptly contacting, qualifying, and scheduling real estate appointments—including home showings, buyer consultations, and listing presentations—for our team of licensed real estate agents. The ideal candidate thrives in a fast-paced, sales-driven environment and is proficient in digital communication and CRM technology.

Key Responsibilities

Lead Management and Qualification

• Outbound & Inbound Contact: Respond swiftly to all new leads generated from the company website, Zillow, Redfin, and other digital sources via phone calls, texts, and email.

• Client Qualification: Conduct initial needs assessments to qualify potential buyers and sellers based on motivation, timeline, and financial preparedness, adhering to established criteria.

• Script Adherence: Effectively use and refine provided communication scripts to overcome initial objections and clearly articulate the value proposition of partnering with Harmony Homes LLC.

Scheduling and Coordination

• Appointment Setting: Proactively secure and schedule qualified appointments (showings, listing consultations, buyer meetings) directly into the assigned real estate agents' calendars.

• Showing Logistics: Coordinate with agents, homeowners, and other brokerages to confirm showing times, manage access (e.g., lockbox codes, virtual tour links), and ensure all logistical details are complete.

• Calendar Management: Maintain organized and accurate agent calendars, resolving scheduling conflicts in real-time to maximize agent productivity and client satisfaction.

• Appointment Confirmation: Implement a confirmation system (text, email, and follow-up call) to minimize "no-show" appointments.

CRM and Data Management

• CRM Data Entry: Accurately log all lead activity, communication details, qualification notes, and appointment outcomes in the Customer Relationship Management (CRM) system (e.g., Salesforce, HubSpot, or a real estate-specific platform).

• Pipeline Management: Track and report on key performance indicators (KPIs) such as call volume, response time, and appointment-set ratio to management.

• Handoff: Ensure a smooth, clean handoff of qualified, scheduled appointments to the assigned real estate agent, providing them with all necessary client data and notes.

Qualifications and Skills

Required Qualifications

• Minimum of 1 year of experience in a high-volume, performance-driven call center, telemarketing, inside sales, or appointment setting role.

• Exceptional verbal communication and listening skills with a professional and persuasive telephone demeanor.

• Proven ability to work independently and maintain high productivity in a remote work environment.

• Proficiency with CRM software and digital scheduling tools (e.g., Google Calendar, Calendly).

• Ability to work a schedule that may include evenings or weekends to accommodate client availability.

Preferred Skills & Knowledge

• Prior experience in the real estate, mortgage, or financial services industry is highly preferred.

• Familiarity with Texas real estate terminology and the general home buying/selling process.

• Proficiency with virtual communication tools like Zoom and Slack.

• High level of proficiency with Microsoft Office or Google Workspace.

Work Environment and Expectations

Remote Setup

This is a fully remote position. The candidate must provide their own quiet, professional workspace, a reliable high-speed internet connection, and the ability to make and receive clear, high-quality phone calls (VoIP system or professional headset required).

Performance Metrics

Success in this role will be measured by response time to new leads, conversion rate from lead to qualified appointment, and the total number of appointments set each month. A performance bonus structure is typically included.